Introduction
Welcome to LagosPlug — a modern real estate marketplace designed to connect property seekers, landlords, and real estate professionals across Lagos through a trusted and professional digital experience.
This Agent Compliance Guide outlines the standards, responsibilities, policies, and expectations required from all agents, agencies, landlords, and property advertisers using LagosPlug.com.
Our goal is to maintain a safe, transparent, and authentic marketplace that protects property seekers while helping agents grow their visibility and generate quality leads.
By listing properties on LagosPlug, all users agree to comply with the policies outlined in this guide.
1. Agent Eligibility Requirements
To list properties on LagosPlug, users must:
- Be at least 18 years old
- Operate as a legitimate property agent, landlord, agency, or authorized property representative
- Provide accurate account information
- Maintain active communication channels including a valid phone number and WhatsApp contact
Agents are responsible for ensuring all property information uploaded to LagosPlug is accurate and authorized.
2. Authentic Listing Policy
LagosPlug is committed to promoting authentic and trustworthy property listings.
All agents must ensure that:
- Properties listed are real and currently available
- Property descriptions are accurate and not misleading
- Prices displayed reflect actual market pricing
- Images represent the actual property being advertised
- Listings are updated when properties become unavailable
The following are strictly prohibited:
- Fake property listings
- Misleading descriptions
- Duplicate spam listings
- False pricing used to attract inquiries
- Advertising unavailable properties intentionally
Listings found to violate authenticity standards may be removed immediately without notice.
3. Property Image Standards
Property images uploaded to LagosPlug must:
- Clearly represent the actual property
- Be of reasonable quality and visibility
- Avoid excessive filters or misleading edits
- Exclude offensive or inappropriate content
Agents are encouraged to upload multiple high-quality images to improve listing visibility and user trust.
LagosPlug reserves the right to remove low-quality or misleading property images.
4. Pricing Transparency
Agents must provide transparent and accurate pricing information.
This includes:
- Correct rent or sale price
- Honest disclosure of agency fees where applicable
- Accurate payment terms
- Prompt updates when pricing changes occur
Artificially reduced prices intended to mislead users are prohibited.
5. Communication Standards
Agents using LagosPlug are expected to maintain professional communication with all property seekers.
Agents should:
- Respond respectfully to inquiries
- Provide accurate information
- Avoid harassment or spam behavior
- Communicate professionally through WhatsApp, phone calls, or platform messaging
Repeated reports of abusive or misleading communication may result in account restrictions.
6. Verification & Trust Policy
To improve marketplace safety and user trust, LagosPlug may verify agents and businesses operating on the platform.
Verification may include:
- Government-issued ID submission
- Contact verification
- Social or business profile review
Government-issued identification may be required for customer, agent, and business protection purposes. This helps reduce fraudulent activity, improve trust, and maintain the integrity of the LagosPlug marketplace.
Verification badges help users identify trusted accounts; however, verification does not guarantee transactions or property legitimacy. Users are still encouraged to conduct independent inspections and due diligence before making payments or agreements.
7. Prohibited Activities
The following activities are strictly prohibited on LagosPlug:
- Fraudulent property advertising
- Scams or deceptive practices
- Impersonation of agents or agencies
- Uploading stolen or misleading images
- Duplicate listing abuse
- Harassment or abusive behavior
- Illegal property promotion
- Circumventing platform policies
Accounts found engaging in prohibited activities may face suspension or permanent removal.
8. Listing Moderation & Review
LagosPlug reserves the right to:
- Review submitted listings
- Reject inappropriate listings
- Edit listing categories where necessary
- Remove duplicate or misleading properties
- Suspend accounts violating platform policies
Moderation decisions are made to maintain platform quality and marketplace trust.
9. Subscription & Marketplace Rules
LagosPlug offers free and paid listing plans.
Free Starter Plan
- Intended for first-time users only
- Limited to one free listing
- Abuse of free listing access is prohibited
Paid Plans
Monthly and annual plans provide expanded listing access and visibility benefits.
Subscription misuse, fraudulent payment activity, or attempts to bypass listing limitations may result in account suspension.
10. Lead Generation Expectations
LagosPlug is designed to increase visibility and generate direct property inquiries.
However:
- Lead volume may vary
- Listing performance depends on market demand and listing quality
- LagosPlug does not guarantee sales or rental conversions
Agents are encouraged to upload quality listings and maintain active communication to improve performance.
11. Account Suspension & Enforcement
LagosPlug reserves the right to:
- Issue warnings
- Temporarily suspend accounts
- Permanently remove accounts violating platform standards
Severe violations including fraud or repeated abuse may result in immediate permanent bans.
12. Safety Recommendations
Agents and users are encouraged to:
- Conduct physical property inspections
- Verify identities before transactions
- Avoid suspicious payment requests
- Practice safe meeting arrangements
- Report suspicious activity immediately
LagosPlug encourages safe and responsible real estate practices across the platform.
13. Data & Privacy Responsibility
Agents must handle customer information responsibly.
Users must not:
- Misuse customer phone numbers or personal information
- Share private customer data without consent
- Use LagosPlug leads for unrelated spam activities
All users are expected to respect platform privacy standards.
14. Changes to This Compliance Guide
LagosPlug may update this Compliance Guide periodically to improve marketplace standards, trust, and platform operations.
Continued use of LagosPlug indicates acceptance of any updated policies.
15. Contact & Support
For compliance questions, reporting violations, or marketplace support, contact:
📧 support@lagosplug.com
Thank you for helping LagosPlug build a safer, more trusted, and more professional property marketplace for Lagos.